What will charity super.mkt provide retailing charities with:

• 1 Gazebo (usually 6m x 3m)

• Overnight security so your stock will be safe all weekend long!

• Marketing and PR assets/content

what will retailing charities need to provide:

• Rails

• Tables

• Chairs

• Other display equipment 

• Individual banners for your gazebo

• Having reviewed our previous weekend pop-up events, we will not be providing a shared changing room. Without the centralised tilling point it can be hard to manage returning unwanted items to the correct charity.

Will there be Wi-Fi onsite?

There are open networks but we encourage all to use their mobile data hotspot.

Can I hire tables and rails from you?

No. The only infrastructure we are providing for charity retailers are double pitch gazebos. Please bring your own rails, tables and mirrors.

Am I allowed to restock?

Yes, we actively encourage you to bring in fresh, high quality stock.

Do we need a risk assessment to take part?

We will ask you for this once you are booked in to trade with us.

How many staff members do we need?

It is up to you how you decide to staff the event! At previous events, charities have anywhere between 2-4 members onsite, allowing for adequate break times and busy periods. Don’t forget to bring chairs so you can sit down!

How do I take payment?

As this is a weekend pop-up event, we will not be operating a centralised tilling system as each charity will have their own gazebo/space.

If possible, we are requesting charities take payment using their own portable card machines / cash floats. We do not have reliable Wi-Fi onsite, so we recommend using a payment system connected to your mobile phone (i.e. Zettle).

One of our team will be visiting you at the end of each day to record takings.

What do we do if we don’t have access to portable card readers?

We can offer charities access to our Zettle card readers. However we will need to set an account for you as soon as possible. Zettle’s transaction fee is approximately 1.5%.

Will we need to use provided bar codes or an agreed pricing practice?

No.

How much stock shall we bring?

Based on our most recent weekend pop-up at The Classic Car Boot Sale in Kings Cross, charities took between £3-4.5k over the two days.

What kind of stock shall we bring?

Good quality secondhand, bearing in mind it’ll be a mixed audience. Feel free to bring a mix of vintage, good quality secondhand clothing, homewares, accessories etc.

Do we need to bring our own shopping bags?

Yes. We do not provide Charity Super.Mkt branded bags at our market pop-up events.

Will there be a power source that we could plug into?

No, we recommend bringing portable chargers.

Will we be allowed to display our own promotional material such as volunteer recruitment leaflets?

Yes.

Are there any guidelines or restrictions on the look of the stalls?

For our market-style pop-ups we do not have any guidelines or restrictions on the look of the stalls. Feel free to decorate/set up the space in any way you like!

Please note: we will be providing Charity Super.Mkt signage to direct people to the trading area. However, we are unable to provide custom banners for each gazebo/charity.

Will we have a changing room?

Having reviewed our previous weekend pop-up events, we will not be providing a shared changing room. Without the centralised tilling point it can be hard to manage returning unwanted items to the correct charity. From experience, not having a changing room has not impacted sales in any way but please feel free to set up a changing room in your gazebo.

Should we offer refunds?

We do not have a strict overarching policy for charities trading at our shorter pop-up weekend events. However, we do advise not to offer refunds or returns following the event. During the event, we encourage charities to offer an exchange policy only – no refunds.